At Fingood, we respect your privacy and are committed to protecting your personal data. If you wish to delete your personal data from our systems, please follow the steps outlined below.

Step 1: Submit a Data Deletion Request

To initiate the data deletion process, please contact our Data Protection Officer (DPO) using one of the following methods:

• Email: Send an email to info@fingood.cz with the subject line "Data Deletion Request". Include the following information in your email:
  • Your full name
  • Your email address
  • The reason for your data deletion request
• Postal Mail: You can also send a written request to:
  • Fingood s.r.o.
  • IČO: 03328074
  • Thámova 137/16
  • 186 00Praha 8 - Karlín
  • Czech Republic

Please include the same information as requested for the email submission.

Step 2: Verification of Identity

To protect your privacy and ensure that your data is not deleted without your consent, we will need to verify your identity. After submitting your request, you will receive a follow-up email or letter from our DPO with instructions on how to complete the verification process. This may include providing a copy of a government-issued ID or other identification methods.

Step 3: Data Deletion Process

Once your identity is verified, we will begin the data deletion process. This process involves:

• Reviewing Your Request: We will review the scope of your request to ensure that all personal data related to your account is identified.
• Deleting Data: We will delete your personal data from our active systems. This includes your account information, transaction history, and any other personal data we hold.
• Confirmation of Deletion: Upon completion of the deletion process, we will send you a confirmation email or letter. This will serve as proof that your data has been deleted from our active systems.

Important Considerations

Retention of Certain Data: Please note that we may retain certain data as required by law or for legitimate business purposes, such as records of financial transactions or data necessary for legal compliance. However, this data will be minimized and securely stored.

Backup Systems: Data stored in backup systems may take longer to delete due to our backup schedules and policies. We ensure that this data is securely held and inaccessible for any other purpose.

Service Impact: Deleting your data will result in the termination of your Fingood account and services. You will no longer be able to access your account or any related services.

Contact Us

If you have any questions or need further assistance, please contact our Data Protection Officer at info@fingood.cz or call our customer service hotline at +420 211 221 940.

Thank you for trusting Fingood with your personal data. We are committed to ensuring your privacy and security.